The channel is the medium by which a message is sent, like a phone, text, email, this blog or a face to face conversation. The nature of effective communication is cyclical, in that a sender and receiver may exchange messages several times to achieve a mutual understanding.
Feedback is so important to determine whether the receiver correctly interpreted the message to avoid communication breakdown. Without feedback the communication cycle is incomplete. Effective communication involves both the transference and the mutual understanding of information.
Listening involves the skill of grasping both facts and feelings to interpret a message’s genuine meaning. Only then can the receiver provide the appropriate response. Listening requires attention, energy and skill. Although about 75% of effective communication is listening, most people spend only 30-40% of their time listening, which leads to many communication errors. Listening is a vital link in the communication process, shown in the model of communication. A good listener finds areas of interest, is flexible, works hard at listening and uses thought speed to mentally summarize. Good listening means shifting from thinking about self to empathizing with the other person.
TEN KEYS TO EFFECTIVE LISTENING